The Process of Adopting Innovation on Line Chatterbot Mobile Messenger as Customer Service Intermediary (Case Study: Chatterbot Telkomsel). Research, Society and Development, [S. l.], v. 9, n. 1, p. e92911581, 2020. DOI: 10.33448/rsd-v9i1.1581. Disponível em: https://ojs34.rsdjournal.org/index.php/rsd/article/view/1581. Acesso em: 28 jun. 2025.